How long does it take to process my order?
We typically process orders within 1-3 business days. There may be slight delays during holidays.
How do I track my order?
You will receive a tracking number after shipment to check the status of your package at any time.
How long does shipping take?
Domestic standard shipping takes approximately 4-7 business days.
International shipping typically takes 7-21 business days, depending on customs conditions.
We also offer expedited shipping options, which can shorten domestic shipping time to 2-4 business days.
Can I return an item?
All items, whether opened or unopened, can be returned within 30 days of receipt.
Please see the return policy page for the return process.
How long does it take to process returns or exchanges?
After receiving and inspecting the returned item, we will process your refund or exchange within 3-5 business days.
What if my package is lost or damaged during transit?
Please contact us within 7 days of receiving the goods. We will assist with compensation or reshipment.
Is there a shipping fee?
Shipping fees are calculated based on the total order amount, weight, and shipping method.
How to contact customer support?
Email: hannah@minicromo.online
support@minicromo.online
Phone: +1 (339) 399-1181
Can I change my order or address?
If you need to change your order or delivery address, please contact us as soon as possible via email or phone. We will try our best to accommodate your needs before processing your order.
Are there any international shipping restrictions or customs duties?
Shipping restrictions may apply to certain remote areas or specific countries.
International shipping may incur customs duties or import fees, which are borne by the recipient.
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