We hope you are satisfied with your purchase from Minicromo LLC. If you need to return an item, please read the following policy:
Return Eligibility
All items, whether opened or unopened, are eligible for return if they meet the return conditions.
Items must be returned in their original packaging and accessories (if applicable) for smooth processing.
Return Deadline
You may request a return within 30 days of receiving the item.
Return requests submitted after this period may not be processed.
Return Process
Please contact our support team via email first, providing your order number and reason for return:
hannah@minicromo.online
or support@minicromo.online
We will confirm your return request within 1-3 business days and provide a return address and instructions.
Return Shipping
Return shipping costs are usually borne by the customer unless there is a quality issue with the item or the wrong item was sent.
We recommend using a trackable shipping service to ensure your return is delivered smoothly.
Refund Processing
After receiving and inspecting the returned item, we will process your refund within 3-5 business days.
The refund will be returned to your original payment account. Please note that bank processing times may vary.
Exchange Instructions
To exchange an item, please complete the return process first, and then reorder the desired item.
Contact Us
For any questions or special circumstances, please contact us through the following methods:
Email: hannah@minicromo.online
support@minicromo.online
Phone: +1 (339) 399-1181
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